Key Responsibilities:
– Shipment Coordination: Arrange and coordinate the transportation of goods with carriers, ensuring timely and cost-effective delivery.
– Documentation: Prepare and manage all necessary shipping documentation, including bills of lading, customs declarations, and invoices.
– Customer Communication: Communicate with customers to provide shipment updates, address inquiries, and resolve any issues related to freight forwarding.
– Tracking and Monitoring: Track shipments from origin to destination, ensuring timely delivery and resolving any delays or disruptions.
– Compliance: Ensure compliance with all local and international shipping regulations, including customs and import export requirements.
– Problem Solving: Address and resolve any issues related to shipments, such as delays, damages, or discrepancies.
– Rate Negotiation: Negotiate shipping rates with carriers and freight forwarders to optimize costs and ensure service quality.
– Inventory Management: Assist with the management of inventory levels and ensure accurate records of shipped and received goods.
– Reporting: Generate and maintain reports on shipment status, costs, and performance metrics.
Qualifications:
– Education: High school diploma or equivalent; additional training in logistics or supply chain management preferred.
– Experience: Previous experience in freight forwarding, logistics, or a related field is an advantage.
– Skills:
– Strong organizational and time management skills.
– Excellent communication and customer service skills.
– Ability to multitask and prioritize tasks in a fast-paced environment.
– Attention to detail and accuracy in documentation.
– Proficiency in using freight forwarding software and tools.
– Basic understanding of shipping regulations and customs procedures.
– Negotiation skills for dealing with carriers and freight forwarders.
Physical Requirements:
– Ability to sit or stand for extended periods.
– Ability to handle and move shipping documents and small packages.
– Occasionally lift and move objects up to 50 pounds.
Work Environment:
– Office environment with occasional visits to warehouses and shipping facilities.
– Fast-paced, deadline-driven atmosphere.
Empliyo is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.